Q&A

Q: Are there any requirements for procuring electronic components?

A: Regular access remains open. Chip raw materials can be packaged in the original manufacturer and small orders are acceptable.

Q: How long is the lead time after order placement?

A: Spot goods ordered before 16:00 can be delivered the same day. Domestic supplies take 1–3 days. Lead time for imported scarce materials ranges from 7 to 30 days.

Q: Could you apply for a metaware sample？

A: Samples are available. Generic component samples are provided free of charge, while IC samples incur sample fees, which can be deducted from subsequent bulk orders.

Q: Can you return the goods after receipt？

A: Unsealed standard materials are eligible for exchange within seven days. Exchanges are unavailable for unsealed bulk goods and customized materials. Items with quality defects can be exchanged free of charge.

Q: Are specifications and test data available for MetaWare when placing purchase orders?

A: Datasheets are provided free of charge for all spot purchases. For bulk orders, supporting documents including quality reports, RoHS certificates and certificates of origin can be supplied.

Q: Is there a preferential policy for mass procurement of electronic devices？

A: Long-term cooperative customers can apply for preferential pricing for a specified period. Returning customers are also eligible for preferential terms.

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